Avançar para o conteúdo principal

Could we, as clients, develop our own KPIs in order to make decisions?


To have a classic car we must love them! They are old, we don’t use them often and we never know if the car will disappoint us or not when we want to have fun. I own a classic car and because of that, unluckily, I have had a close relationship with a few mechanics. When my car has a problem, I usually choose the mechanic intuitively. The differences between them, generally are apparently reflected in the final cost. While we were discussing KPI to be used in companies during the class, I started thinking if I could develop my own KPIs in order to make decisions when choosing the mechanic in the next time.
The price is an unquestionable KPI, but is it the cheapest mechanic the best option? What about the number of times that we have to leave the car at the mechanic? Was it because the car is old or because the mechanic didn’t solve the problem or even didn’t check the car completely and didn’t predict a future problem? How many days couldn’t I enjoy my car because of it?
Of course there are external factors that may interfere with some of the KPIs, but if we could develop them, then probably we would improve our satisfaction: money and more time to enjoy a classic car.


Comentários

Enviar um comentário

Mensagens populares deste blogue

Santander and Customer Lifetime Value

Santander Bank has a different product for customers who have a better contribution to the profit of the bank and are considered the best customers. The product is called Select and there are some minimum requirements to be a Santander Select customer. This product is normally attributed to customers who are professionally well and have attained wealth after having worked for a considerably number of years. Thus, it is not common to see recent graduates who have just started their professional life as a Santander Select customer. However, Santander has been attributing the product Select to medical doctors that have just begun their activity, even though they do not meet the requirements to be a Santander Select customer. Santander predicts that young medical doctors will be profitable to the bank in the short term, since it is expected that medical doctors will earn more money as they improve their professional skills. This is called customer lifetime value, which is a prediction of t...
Enviar um comentário
Ler mais

To cook or to outsource?

Nowadays people live faster than past generations. In the middle of the turmoil between work and personal life, people are always running and their personal life time gets smaller. Thus, people have to manage time and money to attain their own satisfaction. At the same time, companies are each day even more competitive amongst them, working faster and for longer periods. Regarding the necessity that companies have to grow, sometimes through outsourcing to reduce costs, giving them advantage to grow allowing to have more time to invest in the future. People could manage their life as managers manage companies, but people manage their lives intuitively. A daily activity such as having dinner can be managed similarly as companies run businesses. Commonly, people have dinner at home after buying food and cooking it in their kitchen. To cook there are associated costs, fixed or variable, direct or indirect, that are added to the price of the food resulting in the total cost of the dinner. ...
1 comentário
Ler mais